Privacy Policy


At County Carlow Hospice we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy. Any questions regarding this Policy and our privacy practices should be sent by email to or by calling us on 087 7384483.


Who we are

Our charity, solely run by volunteers, is registered with the Companies Registration Office (Companies Registration Office No. 466332) and the Charities Regulatory Authority (Charities Regulator No. 20072285) and the Revenue Commissioners (CHY18702). 



How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about fundraising events or to make a donation, or if you wish to receive information from us.



What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what webpages are accessed and when. If you make a donation online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.



How is your information used?

We may use your information to:

  • process a donation that you have made which will include administrative functions such as receipting the donation and contacting you for the purposes of the governments Charitable Donation Scheme if you have donated over €250 in a tax year
  • send you information or communications which you have requested 

We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity.


Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example to process donations or claim tax back from the Revenue Commissioners). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.


Legal basis for processing

We process the personal data we gather through our website under one of the following lawful bases:

  • Consent: We will only process your personal data for general enquiry or marketing purposes with your consent. For processing activities for which we rely on consent as a basis for processing, you have the right to withdraw that consent at any time.
  • Contract: We may process the data you provide while fulfilling our obligations under a contract.
  • Statutory: Some processing activities are required by law (e.g. donations for Revenue reporting).
  • Legitimate interest: We will only process your data under this legal basis in such a way that you would expect us to based on our relationship with you, e.g. to monitor and improve our service. 



Your choices and how you can access update and delete your information

You have a choice about whether or not you wish to receive information from us and you have the right to ask for a copy of the information we hold about you. 


Links to social media

Our website includes links to our social media pages including Facebook. Please note these social media sites are not under our control & are governed by their own privacy policies which we advise you to read. We are not responsible for the contents & practices of 3rd party privacy policies & websites.



Review of this Policy

We keep this Policy under review. This Policy was last updated in 2023.

We keep your personal information private and safe — we do not sell, rent or share your information.